Home-Based Healing

Unless we are in need of the service, most of us don’t think about home health care. As a matter of fact, even when we are in need of it, many of us don’t realize that it is available. Abiding in Memorial Medical Center’s commitment to ongoing improvements in quality care, Memorial Home Health was established to provide home health services to the entire county and has done so for the past sixteen years.

With the founding of Memorial Home Health, MMC raised the bar to new levels in home health care by providing their patients with skilled nursing and therapy care at home. Since its inception, the mission of Memorial Home Health has been to care for their patients in the comfort of their home with compassion and respect. This service is often times more affordable and offers better results with shorter recovery time than inpatient options.

“As health care providers, we need to shift the paradigm of care management away from silo care delivery to patient centered care,” says Sue Ann Monger, Director of MHH. “As a home health agency, patient centered care has always been our top priority.” Sue Ann directs the knowledgeable staff as they work together to provide a comprehensive approach focused not only on quality, but the individualized personal attention of each patient.

MHH offers compassionate, competent care to patients through health care management and clinical experts who lead a broad network of nurses and therapists with advanced degrees and significant experience. They work under the supervision of the client’s physician to provide unparalleled continuity of care. The continual credentialed training provided to the already proficient care providers only helps strengthen their skills and knowledge. Additionally, patients can count on therapists who are well respected for their ability to rehabilitate multiple and complex diagnoses.

Home care is a phrase that encompasses a wide range of health and social services. Memorial Home Health was designed to deliver these services at home to recovering, disabled, chronically or terminally ill persons in need of medical, nursing, social or therapeutic treatment and/or assistance with the essential activities of daily living. These services are available twenty-four hours a day, seven days a week. MHH provides registered nurses, physical therapy, occupational therapy, speech and language pathology, social workers and home care aides. Specialty programs include a certified wound and ostomy nurse, IV infusion therapy and medication administration, pediatrics, diabetic management and education.

Home health care also plays a vital role in care transitions, which refers to the movement a patient makes between healthcare practitioners and settings, as their condition and care needs change during the course of a chronic or acute illness. MHH makes the transition from inpatient facilities to home, and from home to inpatient facilities, efficient and effective while meeting the unique needs of each patient. MHH improves these care transitions by improving communication with inpatient discharge planners, identifying medication discrepancies, medication education, encouraging self-medication management, engaging the patient and family in planning care and setting realistic goals. MHH work closely with patients in initiating education on disease and ensuring that the patient knows who and when to call with complications or worsening condition, as well as encouraging the use of personal health records and vregular physician follow-up.

Because communication is a valuable component of care transitions, home care providers are pivotal in initiating that communication and keeping the lines open across the health care system. Collaboration among providers, developing standardized transfer of patient information by having a common data link of coordination of care, and evidence based approach builds relationships and maintains continuity of care. This in turn helps reduce the cost of falls, re-hospitalizations and improves patient safety practices.

Memorial Home Health is Joint Commission accredited and Medicare certified. In March 2010, the agency had a successful Joint Commission survey with no findings and in June 2009, a successful CMS/Department of Health and Human Service survey with no findings. Because there are federal requirements that must be met to become a home health provider that is Medicare certified, regulatory requirements are highly supervised and controlled. This level of dedication demonstrates that MHH provides optimal attention for every patient in their care.

MHH has been committed to excellence in home health since 1996. That same commitment is as strong today as it was sixteen years ago. By providing quality care through a full continuum of home health services, the goal is to continue to exceed the expectations of the community, caregivers and most importantly their patients. Not only does MHH provide an indispensable service, but they also actively engage the community by providing preventive health education. This type of personalized education, incomparable customer service and client care, allows MHH to provide the maximum level of independence and dignity to the patient in the comfort of their own home.

Spring 2012
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